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Undoubtedly, the most important component of any online portal is CONTENT and its Ease of Accessibility. In the digital world, content is a mix of text, graphic, video, and so on. This blog covers different types of collateral available on Cadence Support Portal and how to differentiate and easily access them via ‘Search’ and ‘Navigation’ attempts. The Support portal categorizes these different types of collateral as ‘Document Types’. Basis of these document types are content format, their technical coverage, delivery channel, and so on.
You will be able to see all the available document types when you do a keyword search on Cadence Support Portal (See the following snapshot):
You can find the popular ‘Document Types’ available as ‘icons’ for quick access on the home page. This is basically a page that you get when you log in on https://support.cadence.com.
You can navigate to different ‘Document Types’ through the ‘Resources’ menu as shown below:
Some of the ‘Document Types’ can be accessed through the ‘Self Learning’ menu as shown below:
1. Application Notes
An application Note provides more specific details on using a specific application or flow. These documents offer expert analysis, design ideas, reference designs, and tutorials. They have greater details like purpose, introduction, implementation, example scripts, results, recommendation and summary/conclusion and hence, have a broader scope.
To navigate, go to https://support.cadence.com > Resources > Application Notes.
2. Error Messages
This type of content suggests extended help about an error message with the possible causes and solutions, along with examples to resolve it.
To navigate, go to https://support.cadence.com > Resources > Error Messages
3. Product Manuals
All product documentation, user guides and reference guides written in standard style by the technical publication team are classified as Product Manuals.
To navigate, go to https://support.cadence.com > Resources > Product Manuals.
4. Rapid Adoption Kits (RAK)
This is a self-packaged content, which contains a design testcase database along with Lab instruction document and/or Overview presentation. Primary goal of this document type is to provide a hands-on experience with the software on a specific design flow or feature.
To navigate, go to https://support.cadence.com > Resources > Rapid Adoption Kits.
you can also access it via htps://support.cadence.com > Self Learning > Rapid Adoption Kits.
This document type is meant to categorize a script or AE-Ware like Tcl/Dbget/SKILL Procedures PLI/VPI Programs, or UNIX/Perl Scripts to help you achieve a specific task.
To navigate, go to https://support.cadence.com > Resources > Scripts.
6. Troubleshooting Information
The troubleshooting information is content that describes or isolates symptoms of undesired or unexpected behavior, failure or a crash from Cadence products. These are mostly short articles that list causes and possible solution to help you take corrective action to prevent further similar failures.
To navigate, go to https://support.cadence.com > Resources > Troubleshooting Information.
7. Video Library
Videos are a unique content format or medium to demonstrate a new tool feature, a process of a design flow, steps in a Graphical User Interface (GUI) tool, sequence of images, and so on, which otherwise is difficult to explain through the text.
To navigate, go to https://support.cadence.com > Resources > Video Library.
You can also access it via https://support.cadence.com > Self Learning > Training Bytes (Videos).
8. Installation and Licensing
These documents are meant to help fix issues pertaining to the tool installation, licenses, and machine configurations.
To navigate, go to https://support.cadence.com > Resources > Installation, Licensing and Configuration.
9. What’s New
These documents explain new tool capabilities and introductory features. They are normally a part of most Cadence product releases, Update Trainings, and Technical Roll Outs (TROs).
To navigate, go to https://support.cadence.com > Self Learning > What’s New.
Keep watching this space for more to help you use Cadence Support site effectiely, and be more productive. Don’t hesitate to contact email@example.com for questions, suggestions, or feedback you may have.
~ Mukesh Jaiswal