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Frustration in getting bugs fixed

Lennie

I tried to work with EMA-EDA tech support but they only respond to simple problems that they can easily provide a solution. Anything that is a bug that requires more work to respond they basically never respond.

I have also tried with Cadence and CCR's but spend lots of time trying to get them to see the problem and then it goes to R&D and never get any responses. I ask  and ask when it might be implemented

and never get any answers.

Is there anyone else I can contact to get bugs fixed quicker.

Thanks

Parents
  • steve

    You are using the correct channels so talk back with EMA to see if you can get any help. If you look at the installation location there is a readme_ccr.txt which lists all the fixes and CCR numbers that have been issued with the hotfixes. If you can raise a case direct with your support account you can also see the progress of any cases you have raised. 

  • Lennie
    in reply to steve

    I have contacted EMA and they do not help on bugs that require more than a simple response. I have seen the readme_ccr.txt. does not help as the CCR's I have created are not in the list. The website for CCRs does not provide any information that helps determine, if or when a CCR will be fixed.

    It seems CCR's go to R&D and then nothing happens. Its impossible to find out any status on CCR's. Tech Support states they will ask R&D but then no response is ever provided.

  • UlfK
    in reply to Lennie

    I on the other hand have submitted a number of bug reports and enhancement requests over the years. For me, Cadence have always been prompt in their response. We have used WebEx sessions where I have "shared my desktop" or verbally explained the problems or I have submitted a detailed description of how to re-create a particular problem. Some enhancement requests have been rejected, others have been implemented in a later HotFix.

Reply
  • UlfK
    in reply to Lennie

    I on the other hand have submitted a number of bug reports and enhancement requests over the years. For me, Cadence have always been prompt in their response. We have used WebEx sessions where I have "shared my desktop" or verbally explained the problems or I have submitted a detailed description of how to re-create a particular problem. Some enhancement requests have been rejected, others have been implemented in a later HotFix.

Children
  • Lennie
    in reply to UlfK

    While tech support have been prompt in looking at the problem , once the CCR is issued there is no way to find out if or when the bug might be fixed. I always try and provide an example so they can duplicate the problem.

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