Find, Fix And Learn With Cadence Online Support

5 Nov 2009 • 1 minute read

We recently rolled out a new online support mechanism that replaces Sourcelink called Cadence Online Support. Point your web browser to sourcelink.cadence.com and you'll notice that it redirects to support.cadence.com.

Improving the search capabilities was one of the major focuses of Cadence Online Support. A single box enables searching across the following areas:

Troubleshooting
Product Manuals
New or Changed Features
Design Info
Blogs and Forums

Additionally, the "Top 3 Overall Matches" across all of these areas are returned. The result, hopefully, is that it's easier to find the information you're looking for. Check it out and let us know how we're doing.

(click to enlarge any of these images)

You can also provide Feedback specifically about any page on the new site. Please take advantage of this capability- we really want to hear what you think and your Feedback will be responded to and tracked to closure:

The new site surfaces up your most recent service requests, and provides a link to create a new service request:

Finally, the site offers a way to learn about how our tools are intended to be used with "Design Topics". Design Topics are the place to look when you don't have a specific bug or issue you're trying to troubleshoot but rather when you want to understand conceptually what Cadence recommends at any given stage on the design process. This information is accessible via Design Topics->View Design Topics on the top of Cadence Online Support pages. Here's an example of the available subtasks within Block Implementation. You can expand any one of these subtasks for more information -or- go directly to any one of the Technical Topics for more information:

So there you have it: Find, Fix and Learn. Click HERE to learn more about Cadence Online Support (login required using your existing Cadence.com password).

Question of the Day: What do you think of the new Cadence Online Suport so far? Leave a comment below or make use of the Feedback mechanism within Cadence Online Support.

Bob Dwyer