Frequently Asked Troubleshooting Questions on Cadence ASK

6 Mar 2025 • 2 minute read

As we frequently receive questions about logging in and navigating through our Online Trainings, we thought it would be a good idea to write a summary of the most asked questions and their answers.

First, we want to show you how you can Navigate through our Cadence ASK (formerly Cadence Learning and Support) portal to see all available solutions at one glance, 24/7.

You will need an account to access the links below; if you don´t have an account, go to Registration Help and complete the requested information.

Go to https://ask.cadence.com/ (Cadence ASK)

Click on “Troubleshooting information”

and use the filters shown here:

You should see all available troubleshooting information related to “How to use” the Cadence ASK portal.

Let's take a closer look at some of the topics and some popular and often clicked examples.

Cannot access online training courses and Online Training not launching / loading? or, Getting a blank window while accessing training on the support portal?

As described in this blog we are offering free Online Trainings.

If you cannot access your Online Training, see a collection of possible solutions by clicking on this link (a “Quick view” is aloso available when clicking on this symbol )

You will see a big Library with different scenarios and solution, explained “step by step” and with screenshots for better illustration.

How to download lab material for an online course from Cadence Online Support

Click on the link or “Quick view” for a detailed description.

Tip – If you want to quickly see the licenses that are necessary to work on the labs, click on the Training link itself (e.g., OrCAD X Capture Constraint Manager PCB Flow Training)

The link can also be found within training under "Module 1" "Software and Licenses"

How to Update Host ID information at Cadence Online Support

What if your company gets a new Host ID? (if not available, please ask the person in your company who sets up your Cadence software). You can find a detailed description under the link below to update your ASK Cadence Account and continue to access to our Online Trainings and Training Bytes.

If you have any further topic requests for a blog about COS Troubleshooting, please leave a comment on Cadence Community.

Please don´t forget to SUBSCRIBE to the Cadence Training Newsletter to receive updates about upcoming training, webinars, and much more. If you have any questions about courses, schedules, online training, blended/virtual live training, or public, or onsite live training, reach out to us at Cadence Training.