The New ASK Portal Brings a Smarter, Faster, and More Intuitive Experience

Finding the right support content should be simple, fast, and intuitive. The new ASK portal makes that possible with a refreshed experience designed to help users get to answers faster, learn more efficiently, and make every interaction more productive. From enhanced search and upgraded GenAI capabilities to richer content experiences and a cleaner interface, the new ASK brings smarter support within easier reach.

Search, Simplified

One of the most impactful updates in the ASK portal is the redesigned search interface. With the new hide filter option, the search experience feels more open and easier to navigate. By reducing visual clutter, it helps users find relevant information faster and with less effort.

GenAI, Upgraded

New ASK also raises the bar with stronger GenAI-powered search responses. Improved formatting makes answers easier to read, while the upgraded backend large language model helps deliver more useful, relevant, and clearly presented results. These enhancements also support case creation, providing users with a smarter assistive experience as they work through support-related tasks.

Translate On Demand

The updated document viewer supports on-the-fly translation and a larger reading area. Currently available in Japanese and Chinese, with more languages planned, it makes technical and support content easier to access and understand.

Video That Teaches

Learning and enablement are also more seamless in the new ASK. The enhanced video viewer introduces playback features that improve how users access and consume educational videos, making product learning resources more convenient and engaging for both customers and internal teams.

Your Profile, Your Way

The 'My Profile' page adds another layer of convenience by providing a central place for users to manage preferences and activities. Instead of navigating across multiple touchpoints, users can personalize and review their interactions in one streamlined space, making the portal feel more connected and user-centric.

Together, these updates make the new ASK more than a refreshed portal experience. They create a more interactive, accessible, and intelligent environment where users can search more effectively, learn more easily, and manage their experience with greater control and confidence.

Experience the new ASK portal for yourself! Log in today to explore a faster, smarter, and more intuitive support portal.

Want to see what’s next? Read our upcoming blog to discover the latest AI Assistant enhancements in the new ASK portal.