Cadence Learning and Support: Installation and Licensing Help via Chatbot

In recent years, the requirements and performance goals for designers have become more complex and even more demanding. Therefore, the time spent searching for a solution should be minimized as much as possible. The Cadence Learning and Support Portal provides 24/7 technical support to quickly answer your design-related questions and thus solve problems.

We are constantly working to improve the user-friendliness and efficiency of our Online Support Portal and are therefore pleased to introduce you to some features that you may not have known before.

You can now get help on installation and licensing issues via a Chatbot that is available on various screens. You can also create cases via this Chatbot.

Getting Started with Cadence Chatbot

Everyone with a Cadence Learning and Support Account can use the Chatbot. You just need to login with your credentials, and you will see the Chatbot symbol in the bottom-left corner of your screen.

If you’re a new user of Cadence products, just follow a simple registration process and get started today— all you need is a company email address and a host id or reference key in order to sign up.

Click on this icon and then click on “yes” for any further immediate help!

Please choose the respective product from the pull-down menu and click "Submit." (The example below uses Innovus).

 Next, you can enter your question (see example below) and click on the arrow.

The current Innovus User Guide will show up, and you may find the right solution already there.

If not, click “No” when the “Was this helpful” question comes.

You will get several other solution proposals matching the keywords in your question. If you do not find the right solution here, you have several choices – amongst others, you can open a case directly from Chatbot.

Good to Know

Our free Online Training Course Library ensures you’ll get the training you need at times that are convenient for you. Online training is delivered over the web - letting you proceed at your own pace - anytime, anywhere.

Our Cadence Training Bytes Library is full of hundreds of troubleshooting videos, covering a multitude of topics, and is always open.

If you want to make sure you are always the first to know about anything new in training, then you can use the SUBSCRIBE button on the landing page to sign up for our regular training newsletters.

Related Blogs and Videos

Come Join Us and Learn from the Cadence Training Offerings

Do you want to Flaunt your Expertise? Grab the Digital Badge Today!

Cadence Wins Prestigious Support Experience award at SX Live 2023

Getting Started with Cadence Learning and Support System (Video)