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License check has failed

Torki

Hello,

I wasn't able to open Omnis today in reason of a failed license check. As you can see in the first screenshot , the program ask me to reactivate my license. I tried to do it again with the admin tool, but I got the error in the last screenshot. Therefore I thought of running the diagnostics with the Admin Tool (second screenshot) and asking for help in this forum.

I would be really thankful, if you could help me with this.

Kind regards,
Youssef.

  • +1

    Hi Youssef, 

    Did it work before? 

    Can you check the following:

    • Make sure that there is no Windows update that is still pending. If needed, reboot the laptop and check again the status of Windows update under update & security.
    • Make sure the firewall is off. Of course you don’t want to keep it off after this test, but we do want to be sure it’s not the cause of trouble as it may block the ports needed to reach the license deamons (that includes server port 27000 and also daemon port number).
    • What is the status of the license server indicated the License server tab? 
    • Please open Windows Taskmanager and check whether there is a lmgrd.exe and numeca.exe running? Or only lmgrd.exe?
    • De-activate any license server if it’s still running in the Admin Tool in the Product (de)activation tab.  
    • Go to the Windows Task manager and kill all the daemons such as numeca.exe, cdslmd.exe or isiscfdd.exe if it's still running.
    • Also kill the lmgrd.exe that is corresponding to the current location of our software on your laptop, if still running.
    • Open the command prompt as administrator (! This is very important, you should have full administrator rights on the laptop): in the Windows search bar you can search for the command prompt, right-click and select “Run as administrator”.
    • In the command prompt type:  sc delete "NUMECA license server"  
    • Restart the computer, if possible, to be sure. Now you should have a clean state of your laptop as far as the license is concerned.
    • Go to Product (de)activation, select your license file and press “Activate”.
    • If success in activation, then check the Windows Task manager > Service > Numeca License server is well present is set to “Automatic”. 
    • Restart the system to make sure the license server is still running after restart. 

    If it does not work, please send and email to academic-cfd@cadence.com with the log files of the Diagnostics in the Admin Tool and the log file of a manual start of the license server with these steps:

      1. Take the command prompt launched as administrator.
      2. Go to the new License_management folder of the Admin Tool, for example: C:\NUMECA_SOFTWARE\License_management.
      3. Run the following>> Lmgrd.exe -c "full path of license file" -l "path to local folder to generate the log"
        • Example: lmgrd.exe C:\tmp\license-file.txt -l C:\tmp\license_log.txt
      4. Send us the license_log.txt.

    Best regards,

    Colinda

  • 0 in reply to Colinda

    Hi Colinda, 

    The program worked again normally after updating my windows version and rebooting my laptop. Thank you for your help.

    Kind regards,
    Youssef.

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