Capture CIS: SamacSys Search provider: cannot download (pulse error)

Hi everybody.

I used to be able to search and download using Samacsys and Ultralibrarian search providers. Now Ultralibrarian keeps working fine, while I can search and list results from SamacSys but I cannot download. (using Capture 17.4 -2019 S031)

When I doubleclick to download, I get the following error "ERROR (SPPSUN-1): Unable to process this request for SamacSys because of an internal error. Error: [424] null. Check the Pulse log for details."

Tried looking at the adwserver.out log in Pulse\atom_v6\server\log basically just repeat the same sentence (or I am looking at the wrong log).

Is it just me or is the server having issues with download? Are you folks able to download right now?

I tried reintalling the whole Orcad but no change.

The pulse server is running, restrting it does not help. Node health brings to a 404 error page, but not sure if that's impacting. Services are reported as running. Firewall disable does not help either

Please suggest some way to tackle this

Thanks!

EDIT:

I understood that the logs of pulse are the Capture_xxxx.log located in the target download folders . Reading the log I find the calls for ultralibrarian
[cdnSearchAddPart::handleDownloadedPart] [DEBUG] - LibName:ultralibrarian

no entry whatsoever for Samacsys - so it looks like the problem happens in Capture before Pulse is posted a request - and this happens just for Samacsys search provider

Looking at the log from 2021 (folder /history) instead (when samacsys download used to work for me) I can find handleDownloadedPart calls for "LibName:samacsys" too.