Using Capture CIS 25.1 using ORCAD X professional plus and my license is active and cloud access is on, but I am told I am Offline and when trying to use parts from the library I get an error message.

Hello,

I am having persistent trouble accessing the online/cloud features in OrCAD X Professional Plus, Capture CIS 25.1. This has been happening for approximately the last week or so. Capture reports that it is offline or not connected to the internet and displays error ORCAP-51017.

My computer has a working internet connection, but I cannot access the cloud component search and library resources I need for my work, including parts and footprints. This is currently interfering with my ability to work through my designs.

I use my own Cadence account, and my licenses are still available. Basic Capture functionality works: I tested opening a schematic, making a harmless edit, and saving it successfully.

So far, I have checked or tried the following:

            Checked Firewall and ensured everything that was required passed.

• Confirmed that the cloud-on-startup option is enabled.

• Confirmed that I have access to an active license

• Tried accessing the service from different locations, but the problem persisted.

• Checked Windows network configuration and confirmed that the connection uses Wi-Fi.

• Successfully resolved www.cadence.com through DNS.

• Successfully tested a TCP connection to www.cadence.com

• Sent an HTTPS request to the Cadence website and received HTTP 302, redirecting to its homepage.

• Checked WinHTTP proxy settings, which report direct access with no proxy.

• Checked Windows user proxy settings, which show the proxy disabled.

• Checked for CDS_LIC_FILE and LM_LICENSE_FILE in PowerShell; neither appeared in that session.

• Searched Windows services by Cadence/FlexNet names; no matching services were returned.

• Backed up my important work, uninstalled the software, and reinstalled it. The reinstall did not resolve the issue.

I would like to get the online functionality working again without repeatedly reinstalling the software or unnecessarily removing valid licensing information.

Thank you for your help.