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can't restart Capture after exiting

crabbyjacket
I am using Capture CIS 16.5 w/ hotfix 2, with network licensing, under Windows 7x64SP1

I can run Capture once and exit with no problems or indications of a fault, but when I try to restart Capture again after exiting, 98% of the time it crashes almost immediately after displaying the splash screen.  The error message is "This application has quit unexpectedly.  To help Cadence detect and analyze the problem, archive the current project.  To submit the archived project, contact Cadence Customer Support."
Capture is checking with the license manager before the crash, as I get prompted to change licenses if the default is unavailable. The crash happens regardless of license availability.  lmutil diags show no LM issues.  SysInternals Process Explorer doesn't show any lingering Capture executable hanging around.

Rebooting the computer always resolves the problem.  Logging out/in does not solve the problem.  Waiting some length of time (which varies from minutes to overnight) before attempting again has always resulted in a successful restart.

Complete removal and re-installation of the Cadence suite & license manager also has not fixed this behavior.

Suggestions?
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  • crabbyjacket

    Gory details from Windows:

    Problem signature:
      Problem Event Name:    BEX
      Application Name:    Capture.exe
      Application Version:    1.0.0.1
      Application Timestamp:    4e292443
      Fault Module Name:    StackHash_e98d
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Offset:    ffffffff
      Exception Code:    c0000005
      Exception Data:    00000008
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033
      Additional Information 1:    e98d
      Additional Information 2:    e98dfca8bcf81bc1740adb135579ad53
      Additional Information 3:    6eab
      Additional Information 4:    6eabdd9e0dc94904be3b39a1c0583635


     

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  • crabbyjacket

    Gory details from Windows:

    Problem signature:
      Problem Event Name:    BEX
      Application Name:    Capture.exe
      Application Version:    1.0.0.1
      Application Timestamp:    4e292443
      Fault Module Name:    StackHash_e98d
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Offset:    ffffffff
      Exception Code:    c0000005
      Exception Data:    00000008
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033
      Additional Information 1:    e98d
      Additional Information 2:    e98dfca8bcf81bc1740adb135579ad53
      Additional Information 3:    6eab
      Additional Information 4:    6eabdd9e0dc94904be3b39a1c0583635


     

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