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Cadence Download manager doesn't complete the install process

aprince

HI All,  I hope someone may have run into the issue I'm having with the download manager.

The Product installation guide says that the download manager should automatically begin installation of the software after the download process is complete.  It does complete the download but then it just stops there.
It never gets to the point where it shows the license agreement page so that I can accept it and move on to the rest of installation.

Does anyone have any suggestions as to what I can do to troubleshoot this problem?  The download manager does not seem to have any other settings or controls that I can access to see what might be holding it up.
I've also searched the forum and I haven't found any other posts regarding this problem.

Software: 

Cadence Orcad and Allegro 17.4-2019
Orcad and Allegro Products 17.20.0
HDL-Pspice Library 17.20.0
HDL-Pspice Library 17.4.0

System:

Windows 10, 64 Bit
Intel Cor i7-10700 CPU
32GB Ram
1 TB  SSD  640GB available

Thank you.

  • There aren't any settings that control this but you may have some security software in play that prevents the "auto-start". The Downloaded installer images will be in the Download Manager Cache, get the location from the Settings (Gear icon) in the Download Manager and use a File Browser to locate the installer, setup.exe, that you need and run that from the Download Manager Cache. Unless you are using Design Entry HDL (Allegro Design Authoring) to enter schematics, you won't need any of the HDL PSpice libraries.

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