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How to recover from failed update?

rsbrux

When I recently started PSpice for TI, it prompted me to update (from version 17 to version 23). I clicked on the update option, but the update apparently failed, presumably because the old version was still running.
The installation process completed without errors, but when I try to start "PSpice for TI", I get the hourglass symbol for a few seconds, but the application doesn't start and I don't get an error message.  If I try to start  "PSpice for TI help", I get 2-3 error messages with the title "_cda.exe - Entry Point Not Found".
When I try to log in to the support page (www.cadence.com/.../support.html) I get a registration confirmation e-mail, even though I am already registered, and when I try to submit a support request, I am prompted to supply a "Host ID / Key", which I have no idea how to do. How can I get back to a working installation?

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  • AyushD
    0

    Are you connected to internet when you are trying to invoke the tool after updating it ?
    Try to run the PSpice for TI exe in admin mode and see if that helps.

  • rsbrux
    0 in reply to AyushD

    Thanks for responding.

    Yes, this PC is always connected to the Internet (via LAN, not WLAN).

    Trying to run PSpice for TI as administrator produces the same symptoms.

    P.S. I am running Windows 10 Pro 22H2

Reply
  • rsbrux
    0 in reply to AyushD

    Thanks for responding.

    Yes, this PC is always connected to the Internet (via LAN, not WLAN).

    Trying to run PSpice for TI as administrator produces the same symptoms.

    P.S. I am running Windows 10 Pro 22H2

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