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How to recover from failed update?

rsbrux

When I recently started PSpice for TI, it prompted me to update (from version 17 to version 23). I clicked on the update option, but the update apparently failed, presumably because the old version was still running.
The installation process completed without errors, but when I try to start "PSpice for TI", I get the hourglass symbol for a few seconds, but the application doesn't start and I don't get an error message.  If I try to start  "PSpice for TI help", I get 2-3 error messages with the title "_cda.exe - Entry Point Not Found".
When I try to log in to the support page (www.cadence.com/.../support.html) I get a registration confirmation e-mail, even though I am already registered, and when I try to submit a support request, I am prompted to supply a "Host ID / Key", which I have no idea how to do. How can I get back to a working installation?

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