Community Feedback, Suggestions, and Questions Images in online support not shown

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Images in online support not shown

ZoltanT

Hello everybody,

I do not see any images in the online support - not forum -, just an empty placeholder with a small icon on the upper left corner: image placeholder with broken icon

The images would be very helpful to see, and without them the quality of the articles are not the same.

Two examples, where I had the issue:

Is there any known issues and workarounds, what I can check?

  • The links work OK for me. The best thing for this would be to log a support case with http://support.cadence.com - the support site is separate from the community forums.

    Andrew.
  • in reply to Andrew Beckett

    Thanks for the confirmation, Andrew! With the information that the problem is on my side I was able to track down and solve the issue. It was related to Firefox, which has a built-in "Enhanced Tracking Protection" feature,which is turned on by default, and it blocks loading the images.

    If someone else has the same issue just click on the shield icon next to the address bar (I've drawn a red circle around it), and deactivate it with the switch.

    I've drawn a red circle around the icon.

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