Can't generate netlist for pcb editor (allegro 16.0)

 Our Cadence rep sent it.  Here is the text:

Error initializing COM property pages. Invalid pointer
Error Message
Error initializing COM property pages. Invalid pointer
Problem
When I create netlist in Capture (Tools > Create Netlist), the error message above is generated.
Solution
Close OrCAD Capture or any other Cadence/OrCAD Applications.
1. Open command prompt as a administrator and register following dll
regsvr32 <Install_dir>\tools\capture\orpxllite.ocx
regsvr32 <Install_dir>\tools\capture\orTrueReuse.ocx
Note:<Install_dir> is the path for the installation directory, example: C:\Cadence\SPB_16.3
2. Delete the workspace, to do that
a. Go to Start > Type ‘regedit’. This opens registry editor
b. Locate and delete the 16.3 key located at HKEY_CURRENT_USER\Software\OrCAD\CaptureWorkSpace\16.3.0

3. Turn off UAC
Control Panel > System and Security > Action Center > Change User Account Control Settings. Turn it off and click OK.
4. Start > Control Panel. In 'search control Options' type in 'UAC'
You get 'Action Center' "Change User Account Control Settings'.
Click on 'Action Center'
On left side, click on 'Change Action Center Settings'
Uncheck 'UAC'. Click OK

5. Go to Start > Computer – RMB – Properties > Advanced System settings > Environment Variables .
Under System Variables, there is a variable called ‘PATH’. Click ‘Edit’ and copy whole of the Path variable value and paste it in a text editor.
Rearrange the path such that it contains Cadence path at beginning (as shown)
Rename PATH as PATH_ORIG (this is done to take the backup of the variable).
Create a new Variable PATH
Variable Value:

%CDSROOT%\tools\bin;%CDSROOT%\tools\libutil\bin;%CDSROOT%\tools\fet\bin;%CDSROOT%\tools\pcb\bin;%CDSROOT%\tools\specctra\bi
n;%CDSROOT%\tools\PSpice;%CDSROOT%\tools\PSpice\Library;%CDSROOT%\tools\Capture;%CDSROOT%\OpenAccess\bin\win32\opt;
<rest of your path> and <delete all Cadence paths if any>
6. Reboot the system.
7. Go to Start > Programs > Cadence > Release 16.3 > Design Entry CIS > Right Mouse button > Run as Administrator
In Capture 16.5, in addition to above following also needs to be done,
Execute the following command in in capture command window,
DboTclHelper_ReRegisterOrCADPlugins
To execute this,
1. Invoke Capture and open the command window. (View > Toolbar > Command window)
2. Execute the above command.
3. Close and restart Capture and now see if you are able to generate the netlist.
If the issue persists even after this, please provide the file Plugins.ini present at <installation_folder>\tools\Capture folder with Cadence Customer
Support for further investigation.

 Our Cadence rep sent it.  Here is the text:

Error initializing COM property pages. Invalid pointer
Error Message
Error initializing COM property pages. Invalid pointer
Problem
When I create netlist in Capture (Tools > Create Netlist), the error message above is generated.
Solution
Close OrCAD Capture or any other Cadence/OrCAD Applications.
1. Open command prompt as a administrator and register following dll
regsvr32 <Install_dir>\tools\capture\orpxllite.ocx
regsvr32 <Install_dir>\tools\capture\orTrueReuse.ocx
Note:<Install_dir> is the path for the installation directory, example: C:\Cadence\SPB_16.3
2. Delete the workspace, to do that
a. Go to Start > Type ‘regedit’. This opens registry editor
b. Locate and delete the 16.3 key located at HKEY_CURRENT_USER\Software\OrCAD\CaptureWorkSpace\16.3.0

3. Turn off UAC
Control Panel > System and Security > Action Center > Change User Account Control Settings. Turn it off and click OK.
4. Start > Control Panel. In 'search control Options' type in 'UAC'
You get 'Action Center' "Change User Account Control Settings'.
Click on 'Action Center'
On left side, click on 'Change Action Center Settings'
Uncheck 'UAC'. Click OK

5. Go to Start > Computer – RMB – Properties > Advanced System settings > Environment Variables .
Under System Variables, there is a variable called ‘PATH’. Click ‘Edit’ and copy whole of the Path variable value and paste it in a text editor.
Rearrange the path such that it contains Cadence path at beginning (as shown)
Rename PATH as PATH_ORIG (this is done to take the backup of the variable).
Create a new Variable PATH
Variable Value:

%CDSROOT%\tools\bin;%CDSROOT%\tools\libutil\bin;%CDSROOT%\tools\fet\bin;%CDSROOT%\tools\pcb\bin;%CDSROOT%\tools\specctra\bi
n;%CDSROOT%\tools\PSpice;%CDSROOT%\tools\PSpice\Library;%CDSROOT%\tools\Capture;%CDSROOT%\OpenAccess\bin\win32\opt;
<rest of your path> and <delete all Cadence paths if any>
6. Reboot the system.
7. Go to Start > Programs > Cadence > Release 16.3 > Design Entry CIS > Right Mouse button > Run as Administrator
In Capture 16.5, in addition to above following also needs to be done,
Execute the following command in in capture command window,
DboTclHelper_ReRegisterOrCADPlugins
To execute this,
1. Invoke Capture and open the command window. (View > Toolbar > Command window)
2. Execute the above command.
3. Close and restart Capture and now see if you are able to generate the netlist.
If the issue persists even after this, please provide the file Plugins.ini present at <installation_folder>\tools\Capture folder with Cadence Customer
Support for further investigation.