Advancing ASK Portal Customer Support with Gen AI Features and an AI Assistant

Cadence has set a new benchmark in customer support excellence with its flagship solutions—ASK Gen AI and the ASK AI Assistant. These generative AI-powered features in the Cadence ASK portal are reshaping how technical issues are addressed, offering an innovative blend of speed, accuracy, and 24/7 customer accessibility.

ASK Gen AI: Intelligent Resolutions, On Demand

At the core of transformation in customer support in ASK portal is the ASK Gen AI feature, which turns customer queries into detailed, context-aware responses. Leveraging advanced algorithms, it synthesizes insights from a vast library of debug guides, documentation, and expertise to pinpoint root causes and provide step-by-step solutions. By eliminating guesswork and offering transparent, citation-backed answers, ASK Gen AI empowers design engineers and technical professionals to resolve complex challenges swiftly. This translates directly into reduced downtime and increased operational efficiency.

ASK AI Assistant: Your 24/7 Conversational Support

Complementing this feature is the ASK AI Assistant, a conversational AI support tool designed to provide a seamless, interactive experience. Enabled by advanced natural language processing (NLP), the assistant ensures every query is accurately interpreted and answered with personalized, context-specific solutions. With 24/7 availability, the ASK AI Assistant acts as a round-the-clock expert, alleviating the need for customers to rely on traditional support hours or wait for live agents.

The impact of these tools is profound. Together, ASK Gen AI and the ASK AI Assistant significantly reduce the dependency on manual intervention, cutting resolution times from days to mere minutes. This shift not only enhances customer experiences but also enables engineers to focus on more strategic, high-value challenges. By delivering intelligent search and conversational support, Cadence fosters a customer-first environment where satisfaction and efficiency go hand in hand.

Cadence’s ASK Gen AI and AI Assistant showcase the potential of generative AI to transform customer support landscapes. Organizations can now achieve smart, scalable, and sustainable models that ensure every interaction adds value, setting a new industry standard for AI-driven excellence.

 Watch this video to see how ASK Gen AI and ASK AI Assistant transform customer support!

 Read this blog to get an overview of the benefits of using Cadence ASK Portal