Faster and Intelligent Customer Case Resolution with Cadence ASK Portal

Today, enterprise leaders are striving to provide exceptional customer experiences while ensuring cost efficiency. In response to the evolving demands and expectations of customers, Cadence introduces its game-changing customer support platform—the Cadence ASK portal—designed to enhance operational efficiency and elevate the quality of customer support.

The ASK portal is redefining customer support by leveraging generative AI technology to deliver rapid and accurate resolutions. The results speak volumes. For instance, in 2024 alone, nearly 48000 customer cases were resolved through this self-service, AI-driven approach, showcasing its unmatched capability and scalability.

How Does Cadence ASK Portal Elevate Customer Support?

The Cadence ASK portal is a dynamic, self-learning and self-service platform wherein customers are empowered to independently resolve issues using curated solutions from an always-evolving knowledge base. The ASK portal's knowledge base is carefully developed by Cadence engineers using award-winning knowledge management best practices, ensuring it remains both relevant and insightful. The portal goes beyond traditional repositories, as it proactively guides customers by offering potential solutions even before a formal case creation is required.

Its intuitive, intelligent search capabilities further elevate the experience. The portal not only understands the technical nuances of queries but also delivers accurate troubleshooting steps, ensuring minimal downtime and faster resolution. This proactive approach led to approximately 48000 cases being resolved through self-service in 2024 alone, saving valuable time and resources for both customers and support teams.

The ASK portal exemplifies how AI-driven innovations can boost efficiency, customer satisfaction, and operational sustainability. By enabling businesses to reduce resolution times from days to minutes, Cadence not only enhances customer experiences but also paves the way for smarter, more effective support models.

The success of Cadence's ASK portal signifies the future of customer support—a future where businesses leverage intelligent systems to deliver unparalleled value and efficiency at scale.

Watch this video to see how the Cadence ASK portal transforms customer support!