How the New ASK AI Assistant Makes Support More Seamless

Finding the right answer often takes more than one question. Users may start with a broad query, add details, clarify the issue, or ask a related follow-up before reaching what they need. The new ASK AI Assistant is designed for this kind of natural, connected support experience.

With session-based context retention, the assistant can understand follow-up questions based on the ongoing exchange until the page is refreshed. Users can build on an earlier answer, narrow the scope of their query, or shift to a related issue without starting over. Whether the question is about licensing, account access, product details, or support options, the experience stays connected and intuitive.

With the assistant available across Cadence ASK web pages, users can get timely support while staying focused on the task or information they are exploring.

Behind the assistant is a large, carefully curated knowledge base developed by Cadence engineers using award-winning knowledge management practices. Dedicated efforts have been put into making this knowledge base Gen AI-ready, so the assistant can draw on high-quality, structured information. Its relevance threshold is carefully calibrated to prioritize accuracy over generating “just any” answer, and responses are supported by citations so users can review the source context with confidence.

The result is a support experience that simplifies finding information while maximizing the overall value of each interaction, ultimately leading to a more satisfying user experience.

Ready to try the new ASK AI Assistant? Log in to the new ASK portal to experience the features of the new AI Assistant discussed in this blog.

For more details on the latest features and updates in the new ASK portal, read The New ASK Portal Brings a Smarter, Faster, and More Intuitive Experience