RE: Troubleshooting installation of free student license installation (with license text file)

Hi, 

Could you please check that the hostid shown in the Admin Tool in the License management section corresponds to the hostid in your license file? 

The License server tab under License management shows a running license server?

What is the result of the diagnostics in the Admin Tool? 

The host ID in the admin tool shows " {Part A} {Part B}" but the license file only shows "{Part a}" (The id shown in the file is same as the id in the email where I received the file)

This is what is shown in the license server tab.

The diagnostics tool shows as follows:

Could you please check from which License_manamgement folder you are running? 

Could it be that there is a firewall blocking the ports that need to be open to communicate with the numeca daemon and the lmgrd daemon?

When you tried to activate the license file, did you have any message pop up mentioning failure?

From the Windows task Manager > Details>lmgrd , check if you have any lmgrd running. If so, please stop it (attention: this may stop other license services for other products as well).

Disable the firewall and try to activate the license file again and also check the Windows task manager =>Details => to see whether the numeca.exe is running.

Colinda said:

Could you please check from which License_manamgement folder you are running?

The root directory is C:\Program Files (x86)\NUMECA Software\License_management

Colinda said:

When you tried to activate the license file, did you have any message pop up mentioning failure?

I get the following popup at the end

Colinda said:

From the Windows task Manager > Details>lmgrd , check if you have any lmgrd running. If so, please stop it (attention: this may stop other license services for other products as well).

Disable the firewall and try to activate the license file again and also check the Windows task manager =>Details => to see whether the numeca.exe is running.

There was an lmgrd process running already. I tried stopping it and ran the activation, then i disabled the firewall and tried again. Still did not work. Also numeca.exe was not running both with and without the firewall.

1. Do you have any windows updates or any pending updates? If so please do make sure all are done and there is no updates running in the background.
2. You could also run the Start > Windows Service  and check for the Numeca license server. (should be running) What is the status shown by this ?
3. You could try to delete the existing service and try again to activate and see:
   1. Go to command prompt.
   2. Type sc delete Numeca license server
   3. Kill the lmgrd from the task manager.
   4. Start the admin_tool again and activate the license file.
   5. Then go to Windows service to see the status of Numeca License Server. You could right-click on the service and start the service to see if this will fix his issue.
   6. If a 1053 warning occurs he can ignore that for now since it’s a knows windows issue, but the service will be still running.
4. If this still gives him error you could also try to manually activate the license file to see if there is any issue to run the license file.
   1. Make sure the firewall is not on as it may cause issues to access the port and daemon.
   2. Make sure lmgrd is killed from the Task Manager.
   3. Take the command prompt.
   4. Go to the License_management folder C:\NUMECA_SOFTWARE\License_management.
   5. Run the following>> Lmgrd.exe -c "full path of license file" -l "path to local folder to generate the log"
      • Ex: lmgrd.exe C:\tmp\license-file.txt -l C:\tmp\license_log.txt