RE: Troubleshooting installation of free student license installation (with license text file)

Hi, 

Could you please check that the hostid shown in the Admin Tool in the License management section corresponds to the hostid in your license file? 

The License server tab under License management shows a running license server?

What is the result of the diagnostics in the Admin Tool? 

The host ID in the admin tool shows " {Part A} {Part B}" but the license file only shows "{Part a}" (The id shown in the file is same as the id in the email where I received the file)

This is what is shown in the license server tab.

The diagnostics tool shows as follows:

The host ID in the admin tool shows " {Part A} {Part B}" but the license file only shows "{Part a}" (The id shown in the file is same as the id in the email where I received the file)

This is what is shown in the license server tab.

The diagnostics tool shows as follows:

Could you please check from which License_manamgement folder you are running? 

Could it be that there is a firewall blocking the ports that need to be open to communicate with the numeca daemon and the lmgrd daemon?

When you tried to activate the license file, did you have any message pop up mentioning failure?

From the Windows task Manager > Details>lmgrd , check if you have any lmgrd running. If so, please stop it (attention: this may stop other license services for other products as well).

Disable the firewall and try to activate the license file again and also check the Windows task manager =>Details => to see whether the numeca.exe is running.

Colinda said:

Could you please check from which License_manamgement folder you are running?

The root directory is C:\Program Files (x86)\NUMECA Software\License_management

Colinda said:

When you tried to activate the license file, did you have any message pop up mentioning failure?

I get the following popup at the end

Colinda said:

From the Windows task Manager > Details>lmgrd , check if you have any lmgrd running. If so, please stop it (attention: this may stop other license services for other products as well).

Disable the firewall and try to activate the license file again and also check the Windows task manager =>Details => to see whether the numeca.exe is running.

There was an lmgrd process running already. I tried stopping it and ran the activation, then i disabled the firewall and tried again. Still did not work. Also numeca.exe was not running both with and without the firewall.

1. Do you have any windows updates or any pending updates? If so please do make sure all are done and there is no updates running in the background.
2. You could also run the Start > Windows Service  and check for the Numeca license server. (should be running) What is the status shown by this ?
3. You could try to delete the existing service and try again to activate and see:
   1. Go to command prompt.
   2. Type sc delete Numeca license server
   3. Kill the lmgrd from the task manager.
   4. Start the admin_tool again and activate the license file.
   5. Then go to Windows service to see the status of Numeca License Server. You could right-click on the service and start the service to see if this will fix his issue.
   6. If a 1053 warning occurs he can ignore that for now since it’s a knows windows issue, but the service will be still running.
4. If this still gives him error you could also try to manually activate the license file to see if there is any issue to run the license file.
   1. Make sure the firewall is not on as it may cause issues to access the port and daemon.
   2. Make sure lmgrd is killed from the Task Manager.
   3. Take the command prompt.
   4. Go to the License_management folder C:\NUMECA_SOFTWARE\License_management.
   5. Run the following>> Lmgrd.exe -c "full path of license file" -l "path to local folder to generate the log"
      • Ex: lmgrd.exe C:\tmp\license-file.txt -l C:\tmp\license_log.txt

Colinda said:

Do you have any windows updates or any pending updates? If so please do make sure all are done and there is no updates running in the background.

No there are no pending updates nor are there any running in the background when I try to activate the file.

Colinda said:

You could also run the Start > Windows Service  and check for the Numeca license server. (should be running) What is the status shown by this ?

I tried to manually start it using the available start option and got the following:

Colinda said:

You could try to delete the existing service and try again to activate and see:

When i try to delete the server using the command prompt i get the following error

Colinda said:

If this still gives him error you could also try to manually activate the license file to see if there is any issue to run the license file.

I've attached the log file. I am not sure why the log says unable to find file as i followed your instructions. Also, even though the log says unable to kill lmgrd, when i checked task manager>details, i could not see lmgrd running.

19:35:51 (lmgrd) -----------------------------------------------
19:35:51 (lmgrd)   Please Note:
19:35:51 (lmgrd) 
19:35:51 (lmgrd)   This log is intended for debug purposes only.
19:35:51 (lmgrd)   In order to capture accurate license
19:35:51 (lmgrd)   usage data into an organized repository,
19:35:51 (lmgrd)   please enable report logging. Use Flexera's
19:35:51 (lmgrd)   software license administration  solution,
19:35:51 (lmgrd)   FlexNet Manager, to  readily gain visibility
19:35:51 (lmgrd)   into license usage data and to create
19:35:51 (lmgrd)   insightful reports on critical information like
19:35:51 (lmgrd)   license availability and usage. FlexNet Manager
19:35:51 (lmgrd)   can be fully automated to run these reports on
19:35:51 (lmgrd)   schedule and can be used to track license
19:35:51 (lmgrd)   servers and usage across a heterogeneous
19:35:51 (lmgrd)   network of servers including Windows NT, Linux
19:35:51 (lmgrd)   and UNIX.
19:35:51 (lmgrd) 
19:35:51 (lmgrd) -----------------------------------------------
19:35:51 (lmgrd) 
19:35:51 (lmgrd) 
19:35:51 (lmgrd) Server's System Date and Time: Tue Nov 08 2022 19:35:51 India Standard Time
19:35:51 (lmgrd) pid 12988
19:35:51 (lmgrd) SLOG: Summary LOG statistics is enabled.
19:35:51 (lmgrd) license manager: can't initialize:Cannot find license file.
19:35:51 (lmgrd) The license files (or license server system network addresses) attempted are
19:35:51 (lmgrd) listed below.  Use LM_LICENSE_FILE to use a different license file,
19:35:51 (lmgrd) or contact your software provider for a license file.
19:35:51 (lmgrd) Filename: "C:\flexlm\license.dat"
19:35:51 (lmgrd) License Path: "C:\flexlm\license.dat"
19:35:51 (lmgrd) FlexNet Licensing error:-1,359
19:35:51 (lmgrd) System Error:2 No such file or directory
19:35:51 (lmgrd) Using license file "C:\flexlm\license.dat"
19:35:51 (lmgrd) Unable to kill lmgrd.exe.  Please kill this manually by opening the Task manager and Killing the lmgrd.exe which are still running.

Could you please make sure that the right license file is being used when trying to manually run the license file. Did you copy your license file to C:\flexlm\license.dat as that seems the place the software is looking for the license. Please make sure that location corresponds to your license file as you received by email.

Make sure in task Manager there is no lmgrd.exe is running before you start the license file.

I think it will be better to have a meeting to look into your issue to see exactly what is happening. Could you please send an email to academic-cfd@cadence.com and refer to this forum post?