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Failure getting SUL "Too many machines..."

MLaabs 9 months ago

Hi,

I had an issue that MWO requested a restart every 10 minutes or so as it detected a license change. Now I get this error: "Failure getting SUL Too many machines attempting to connect with the
same account or access key. Please go to support@cadence.com for further assistance. (-24)"

I tried contacting the mentioned e-mail but they refuse support as it is a educational license which I use for teaching and student support. This issue is persistent and so I have no license for my lectures anymore. (Changed to ADS for now but this has some usability issues for the students as well).

The licensing solution from the original MWO time and also after it was acquired by NI was much better for universities. We now have regular issues in one lecture room with limited WiFi so we can not use that anymore for hands-on lectures with MWO. So please consider a modified educational licensing approach.

Best regards,

Martin

0 OscPn 8 months ago

Hi MLaabs,

Regarding error resolution, please refer to the following COS article for a solution:

Article (20509601) Title: Failure getting SUL: Too many machines attempting to connect with the same account or access key
URL: https://support.cadence.com/apex/ArticleAttachmentPortal?id=a1O3w000009lvXREAY

Additionally, for information on university licenses, please consult the:

Step-by-Step Guide to Download, Install, and Configure AWR Software Academic Trial Version

Or you may contact contact universityprogram@cadence.com
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