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  3. Have device connectivity added as an include?

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Have device connectivity added as an include?

SharksFan
SharksFan over 15 years ago

Hi,

 Presently, the device connectivity portion of the input file is added as a "cat" function where every single line of the device connectivity shows up as a line in the input file.  Is there any hidden switch to change the behavior so that the device connectivity shows up as a single .include statement?

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  • skillUser
    skillUser over 14 years ago

    Hi SharksFan,

    The best way to get an enhancement request entered is through customer support as Andrew has recommended - this way the request is for a specific customer and is treated more favourably than a request that appears to only come internally from a Cadence employee without any specific customer details.  Sometimes customers working with on-site field engineers have enhancements entered on their behalf without directly going through customer support, but in these cases a service request is created so that the customer can still have visibility of the issue and progress in COS (Cadence Online Support).

    Indeed, there is no harm in asking, but I think that filing a Service Request would be in your best interests, and perhaps reference this conversation in case the engineer was not aware of it.

    Phil, if you have the same request, even better - if you also file an SR and ask for the same enhancement, that's elevated the visibility of the issue due to customer demand.  Also, for your bus related question, I'm afraid I don't know; perhaps starting a new thread would be a good way to get others to look at and respond to the question?

    Regards,

    Lawrence.

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  • skillUser
    skillUser over 14 years ago

    Hi SharksFan,

    The best way to get an enhancement request entered is through customer support as Andrew has recommended - this way the request is for a specific customer and is treated more favourably than a request that appears to only come internally from a Cadence employee without any specific customer details.  Sometimes customers working with on-site field engineers have enhancements entered on their behalf without directly going through customer support, but in these cases a service request is created so that the customer can still have visibility of the issue and progress in COS (Cadence Online Support).

    Indeed, there is no harm in asking, but I think that filing a Service Request would be in your best interests, and perhaps reference this conversation in case the engineer was not aware of it.

    Phil, if you have the same request, even better - if you also file an SR and ask for the same enhancement, that's elevated the visibility of the issue due to customer demand.  Also, for your bus related question, I'm afraid I don't know; perhaps starting a new thread would be a good way to get others to look at and respond to the question?

    Regards,

    Lawrence.

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