Cadence Support Login is busted. Login-issues point-of-contact is broken email-link.

I'm the moderator of this forum - I was going to move it into the Feedback, Suggestions and Questions forum (I may do that still), but first of all I need to know which page you're referring to. I've just been through the process of either logging into the forum site, or the support.cadence.com site, and in neither place have I spotted a "Problems logging in" with a reference to an email address. There's the "forgot password" (which doesn't seem to have an email address), or there's the registration for new users - there are even help forms, but I must have missed what you're looking at.

Please give a URL and ideally a screenshot too (and list the email address) so I can figure out who I need to redirect this question to.

Andrew. 

It seems to have been resolved, but here's the details:

Cadence login page:

https://registration.cadence.com/CadenceApplicationLoginScreen?appcode=cos&langcode=en

Cadence user/pass login worked, but requests Host ID/Reference#/LMS Server next.
The Host ID provided doesn't work and refers a link for assistance.

The link is the same as that of the user/pass login page's 'Registration Help' link:

https://registration.cadence.com/resource/COSHelpPages/Help/help_login_en_US.html

It states:

'If you are unable to register or login successfully and need help, please Contact Customer Support'

The 'Contact Customer Support' also exists on the front page, and is the same as the link above:

https://www.cadence.com/en_US/home/support/customer-support-contacts.html

On the Contact Customer Support page, I used the North American email address.
At first, I believed the email address was a dead one, as I received this automated response:

'Dear Customer,

Please be advised that Cadence Customer Support no longer accepts the email submission of new Cases. Cases for Cadence products should be submitted through Cadence Online Support at https://support.cadence.com Cadence's on-line self-help and case submission site. [...]'

But despite the note, someone did respond. (Replies to the response did lead to continued automated responses of the above )
Their response put me in touch with techsupport@ema-eda.com :

'Dear Customer;

EMA will be able to assist you with your issue. EMA is a Cadence® Channel Partner serving all of North America and handles the sales, licensing, installation, and technical support for OrCAD customers with maintenance agreements.  Please see their contact information below for assistance.'

Ideally, I'll hear from them later today : j
I am sorry to have bothered the forum; I did not expect a non-automated reply from Cadence Customer Support due to its automated nature.

OK, that explains it. The idea is that we don't accept general support cases via email any more, but the email approach is monitored for anyone who is having account-related issues (registration, login etc) because obviously they can't log the support case through the support site if they can't log in.

Andrew.

Perhaps the automated response should mention this fact...