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Place/Add component thru Search provider download... hanging

Trying to place a new component after search thru Search Provider - in Capture CIS 17 (new install).. Search results in components displayed from Providers. After initiating the Add Component, download initiates with "Downloading ....".

Download is not able to finish and the dots keep churning forever.

Any settings to be setup / thoughts?

Thanks

0 waveamiot over 5 years ago

Once part is found, clicking on the Place Part results in Downloading... message. But it never downloads the part or creates the library.

What could be causing this issue? Any help is greatly appreciated.

Thanks
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0 steve over 5 years ago in reply to waveamiot

There was an issue with parts from UltraLibrarian last week but I have just tried this and the part downloads for me after about 20 seconds. If you are still struggling try this https://community.cadence.com/cadence_technology_forums/f/pcb-design/45238/search-providers-not-working and also make sure you are running the latest hotfix 17.4-2019 S007 available from either Download Manager or http://support.cadence.com.
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