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Workspace not uploading & workspace configuration get error "unable to get local issuer certificate"

I have OrCAD X 24.1-2024-P001,

when open the Component Explorer and choose workspace folder, it is stuck showing "Loading Parts"
Also, when try to create a new workspace by select View > Workspace > Configuration a popup error is shown get error "unable to get local issuer certificate"

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Jeet 7 months ago

Could you please share a screenshot of the error message you're encountering with Workspace? Specifically, which license you using POX100 or POX200 license?
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Jeet 7 months ago

Could you please share a screenshot of the error message you're encountering with Workspace? Specifically, which license you using POX100 or POX200 license?
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Abdalla Saad 7 months ago in reply to Jeet

I'm using POX200 license,

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OrCAD X Capture CIS
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In catch, Error while fetching for url /workspaceapi/api/v1/getAllCloudRegions?cadenceOkta=%7B%22token%22%3A%22eyJhbGciOiJIUzUxMiIsInR5cCI6IkpXVCJ9.eyJ1c2VybmFtZSI6ImFiZGFsbGFoLnNhYWRAZWxlY3Ryb2x1eC5jb20iLCJtZmFfYXV0aGVudGljYXRlZCI6InRydWUiLCJpYXQiOjE3Mzg0OTA1ODgsImV4cCI6MTc0MTA4MjU4OCwiaXNzIjoicGNiLmNhZGVuY2UuY29tIn0.F4QDx5tC0_J9TGqY61C49aMLsXC11Da4rIVCjVKD9vdKl7V-Rf-2C-C7z0ReZq1I6W7EH5-UHC3Zv0LWNxLETg%22%7D&client=%7B%22clientid%22%3A%22eyJjbGllbnQiOiJNR1kzTW1ZeU9HRXRNVFJtTUMwME5XRXlMV0prWVRNdE16QTRNR1EzTW1NNVlXUXgiLCJ0aW1lU3RhbXAiOiJTdW4gRmViICAyIDEwOjAzOjM2IDIwMjUgR01UXG4iLCJ2ZXJzaW9uIjoiNSJ9%22%7D and error request to pcb.cadence.com/.../getAllCloudRegions failed, reason: unable to get local issuer certificate
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[ OK ]
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Jeet 7 months ago in reply to Abdalla Saad

As it may need data sharing to debug this issue, I will be contacting you through separate channel of communication.
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