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PCB Editor not responding when it starts

I am using OrCad trial version 17.4. I have been able to work with OrCad capture without much troubles but whenever I open the pcb editor, the pcb editor window shows up as in the picture below but freezes and doesn't respond

steve over 4 years ago

So what exact version are you using from Help - About? If its not 17.4-2019 S012 update to the latest one then try again.
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Apomin over 4 years ago in reply to steve

The version is 17.4-2019 S007
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steve over 4 years ago in reply to Apomin

So not the latest but unlikely to cause this. Open a Windows File Explorer window, in the address bar type %HOME% followed by a return. This opens your HOME folder (usually C:\SPB_Data or similar) in here is a pcbenv folder, rename this to pcbenv_old then try and start PCB Editor again.
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Apomin over 4 years ago in reply to steve

I renamed the pcbenv folder but the problem still persists. Could the problem be as a results of the circled part in the picture below?
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steve over 4 years ago in reply to Apomin

unlikely to be that, I suspect that anti virus software may have quarantined some of the installation exe's which can cause this issue. Open a Windows File Explorer window and go into C:\Cadence\SPB_17.4\tools\bin and look for ProductServer.exe, if this doesn't exist look at your AV software quarantine folder and see if it's there. If it is restore it and set an exception for the C:\Cadence folder then try and run the tools again.
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