Cadence ASK Portal Enhances Support Experience with Built-In FTP Request Access

Support experiences are most effective when they help users stay focused on solving the issue and moving through each step with clarity. That same goal is behind the continued evolution of the Cadence ASK Portal, which brings together smarter search, AI-powered assistance, and a more intuitive support journey to help users get answers faster.

With the new FTP request feature, resolving issues is faster and more seamless than ever. When users need to share large files, they no longer have to manually request FTP access and wait for credentials to be created. Instead, FTP access can be requested directly while creating a support case or from the case details/view request page.

Request FTP option during case creation

This update is designed to reduce handoffs and keep the support process moving. Once the FTP request is submitted, the system initiates the access request as part of the case workflow, helping users upload the required design files, logs, or other supporting material. For support teams, it also provides a clearer context because the file-sharing request is connected to the relevant case from the beginning.

Request FTP option on the case details page

The benefit is simple: fewer delays, fewer disconnected requests, and a more streamlined path to resolution. Instead of switching channels to request an FTP location, users can take the next step when the need arises. This is especially useful for technical support cases where large files are often essential for reproducing issues, validating behavior, or accelerating root-cause analysis.

Confirmation message after the FTP request is submitted

Like the new ASK AI Assistant and the redesigned portal experience, the FTP request feature reflects a broader focus on making support smarter, faster, and easier to use. By bringing file-sharing access directly into the case creation and case review process, the ASK Portal helps users spend less time managing support logistics and more time getting the answers they need.

Ready to streamline large file sharing for your support cases? Go to ask.cadence.com and try the new FTP request feature.

To learn more about the smarter ASK experience, read the blogs on the new ASK Portal and the ASK AI Assistant.